About the report
The TAURON Group’s 2015 Sustainability Report is its fourth non-financial report and, similarly to prior editions, it is published annually. The reported information refers to the period from 1 January to 31 December 2015 (unless otherwise indicated).
The scope and range of the report has not changed significantly compared to 2014. In relation to last year’s publication of June 2015, the Report covers companies accountable for generating 98% of the Group’s revenues: TAURON Polska Energia, TAURON Wydobycie, TAURON Wytwarzanie, TAURON Ciepło, TAURON Ekoenergia, TAURON Dystrybucja, TAURON Dystrybucja Serwis, TAURON Dystrybucja Pomiary, TAURON Biomasa, TAURON Sprzedaż, TAURON Sprzedaż GZE, TAURON Obsługa Klienta and Kopalnia Wapienia Czatkowice. These companies were also included in the financial statements. By selecting these companies we are certain that each business area is duly represented thereby facilitating a better understanding of their performance and environmental impact.
The scope of issues in this report does not go beyond the scope of the TAURON Group’s activity, except for the discussion of the Group’s environment, inter alia, partners and suppliers. No substantial modifications were made to the TAURON Group’s 2014 Sustainability Report published in full online. Minor corrections pertained to inaccurate links or methods of displaying tables.
Since last year, the CSR report’s link to the annual report has changed. Both publications have been integrated – the Sustainability Report is an integral part of the TAURON Group’s annual report.
Extensive dialogue with the environment preceded the writing of this report, in accordance with the AA 1000SES standard. Consequently, the issues our stakeholders consider to be the most important are included. This year’s report also contains the final summary of the TAURON Group’s Sustainability Report for 2012-2015 with an outlook to 2020 and outlines the assumptions of the Group’s updated strategy in force as of 1 January 2016.
As in previous years, this report was also written based on international Global Reporting Initiative standards – GRI G4 (compliance level “basic”). Its content – for the sake of accuracy – was subject to independent verification.
We are trying to improve the report from year to year in terms of content and visually. We also use various graphic and technological tools and solutions to portray the TAURON Group’s non-business operations in the most interesting and accessible way. We believe that this year’s publication, as in the past, will be warmly received by our stakeholders and readers.
Please enjoy this report.
In case of any questions, suggestions, doubts concerning the report’s content, please contact the TAURON Group’s sustainable development coordinator –
Katarzyna Fraś (tel. 32 774 27 54,
e-mail: firstname.lastname@example.org) .
We assure you that we will analyse every submission.
Process of selecting issues for inclusion in this report
The issues discussed in this report were selected through extensive consultations with our key stakeholders. They were conducted in cooperation with a CSR Consulting company according to the AA1000 standard. The dialogue was divided into several stages, giving us a full picture of the expectations voiced by internal and external constituencies.
– individual interviews with experts – representatives of universities, CSR organisations and non-governmental environmental protection organisations,
– stakeholder panel – representatives of trade organisations, the regulator, non-governmental organisations and trade unions attended this meeting,
– online questionnaire – a record number of over 5 thousand employees and clients filled out this electronice questionnaire.
Responses in our online survey
– workshops with TAURON Group managers – managers from strategy, sales, distribution, human resources management and PR attended this meeting.
44 issues divided into four topical areas participated: market, environment, workplace and society. After comparing the findings in individual dialogue with the external environment, including the company’s perspective, 11 topics were identified as ranking high (weight of at least 4 points on a 5-point scale). In addition, 7 issues were identified as being significant (weight of at least 4) by one of the groups (highlighted in yellow in the table).
Ultimately, in this year’s report, we identified 68 GRI indicators, including 35 profile indicators, 10 sectoral indicators and 23 individual indicators.
GRI certification – Materiality Matters Check confirms that the issues selected and presented in the report are treated comprehensively and accurately. GRI certification – Materiality Matters Check.
|ISSUE||TAURON GROUP’S AREA OF SUSTAINABLE DEVELOPMENT||Environmental perspective||Company perspective|
|1||Ensuring energy security – effective provision of access to electricity and heat||MARKET||4.5||5|
|2||Investment to extend client access to energy supply (investment in new generation capacity, modernisation of assets held and extension of RES generation capacity portfolio)||MARKET||5||4|
|3||Ethics in marketing, compliance with high ethical standards in communication||MARKET||3.5||4|
|4||Transparency and responsible sales process (access to information on products and services, understandable sales language, clear billing, etc.)||MARKET||4.5||3.5|
|12||Environmental management strategy, environmental management systems and risk management – the company’s overall integrated approach to the environmental impact analysis at each stage of operation (adopted policies, strategies, norms, standards, environmental goal setting)||ENVIRONMENT||3.5||4.5|
|14||Investment in environmental protection projects, financing of research projects, to mitigate the adverse environmental impact, investment to raise the percentage of energy from renewable sources||ENVIRONMENT||4||3.5|
|18||Ambient emission (types and quantities of emitted substances – measurements, targets)||ENVIRONMENT||3.5||4|
|25||Terms and conditions of employment and remuneration (transparent system of remuneration and benefits, working time control, flexible employment)||WORKPLACE||4||4|
|37||Supporting the local community, active implementation of a good neighbour policy; specific company metrics||SOCIETY||4||5|
|43||Conducting dialogue with the environment||SOCIETY||5||4|
|44||Educational activities on the electricity market, energy efficiency and safe use of energy and infrastructure.||SOCIETY||4.5||4.5|
|5||Tailoring the offer to various client needs and solutions for vulnerable groups (access for individual groups depending on needs, tailored solutions for less affluent consumers, the elderly, single parents, etc.)||MARKET||4||3|
|6||Care for customers and their satisfaction: implementation of new customer service standards and channels as well as new technological solutions, complaint service system, consumer service||MARKET||3||4|
|8||Security of client data||MARKET||3||4.5|
|28||Promoting occupational health and safety rules (H&S)||WORKPLACE||2.5||4.5|
|36||Social engagement strategy, conducting the strategic social programme||SOCIETY||2||4|
|41||TAURON Foundation’s activities||SOCIETY||3||4|
|42||Sponsoring cultural and sports activities||MARKET||2.5||4|
|7||Satisfaction survey on services and products offered||MARKET||2||3.5|
|9||Sustainable supply chain (taking the CSR issues into consideration while selecting suppliers, length of payment periods, cooperation with suppliers based on dialogue, engagement in initiatives)||MARKET||2||2.5|
|10||Prosumers and company policy addressed to them||MARKET||2.5||2.5|
|11||Developing the cooperation with academic centres||MARKET||3||2.5|
|13||Green buildings, green office (paper and use of raw materials in offices) and other (green power plants, noise management)||ENVIRONMENT||3||1.5|
|15||Effective management of water resources (consumption measurement, consumption reduction, water and sewage management, impact on water reservoirs) and wastewater||ENVIRONMENT||3||2.5|
|16||Effective management of consumption of commodities used in the energy production process||ENVIRONMENT||3.5||3.5|
|17||Effective management of energy consumption (metering, targets, reduction / optimisation of consumption)||ENVIRONMENT||3||2.5|
|20||Business trips, logistics, transport||ENVIRONMENT||1||1|
|21||Biodiversity and impact on protected areas and areas valuable in terms of natural environment||ENVIRONMENT||2||2|
|22||Education activities for suppliers, clients and local communities, involving clients in environmental protection||ENVIRONMENT||2||2.5|
|23||Use of innovative technologies, products, environmentally-friendly services||ENVIRONMENT||3.5||2.5|
|24||Environmental protection in the value chain||ENVIRONMENT||3.5||3.5|
|26||Management of employee resignation and restructuring (e.g. professional activation programmes for persons whose employment relationship was terminated by the employer)||WORKPLACE||2||3|
|27||Developing the culture of ethics among employees (including the code of ethics as well as training and communicating rules of ethics to employees)||WORKPLACE||2.5||3.5|
|29||Promotion of health and healthy lifestyle among employees (including the additional protection of employees’ health)||WORKPLACE||2||3|
|30||Existence and role of trade unions||WORKPLACE||1.5||1|
|31||Educating and developing employees at various levels – building employee competence, training activities||WORKPLACE||2.5||3|
|32||Internal communication with employees, its forms as well as employee feedback and satisfaction surveys||WORKPLACE||3||3.5|
|33||Engaging employees in the Group development (boxes of ideas, possibility to submit suggestions to the management staff, asking for opinion, etc.)||WORKPLACE||1.5||2.5|
|34||Care for equal opportunities at work; diversity management policy, management of employee age and knowledge, family-friendly company and work-life balance||WORKPLACE||2||3|
|35||Employee training related to the CSR and sustainable development||WORKPLACE||2||2|
|38||Procedures related to response to inquiries connected with the support of social organisations||SOCIETY||2||2.5|
|39||Communicating the efforts and scale of the positive impact on the social and economic environment||SOCIETY||2||3|
|40||Evaluation of (short-term) results and (long-term) effects of social activities of the company||SOCIETY||2.5||3|
|45||Standing of the Group – key financial data, challenges to be faced by the Group||MARKET||3||0|
|46||Approach to risk monitoring||MARKET||2||0|
|47||Membership in organisations||MARKET||3||0|
|48||Reliability – external and internal audits||MARKET||3||0|
|49||Management and corporate governance||MARKET||3||0|
|50||Sustainability Strategy, concept of SDGs, 2050 vision, etc.; specific goals and commitments||MARKET||3||0|
|51||Mitigation of the company environmental impact||ENVIRONMENT||3||1.5|
|52||Partners of ecological activities||ENVIRONMENT||2||0|
|53||Supporting and resolving social problems (e.g. problems related to access to energy of disadvantaged social groups – the poor, the elderly; education of the society, etc.)||SOCIETY||3||2|
|54||Adjustment of information channels to the disabled and disadvantaged||SOCIETY||2||0|
|55||Approach of Tauron Group to energy poverty, social actions addressed to vulnerable consumers||SOCIETY||2||0|